PawsAndClaws.ie is the trading name of an Irish owned company.

  1. Representation of Goods

PawsAndClaws.ie makes every attempt to accurately represent the products that we sell.

Product illustrations are only ever intended as a guide and may not be identical to the actual supplied goods, as the manufacturers may modify their products without notice. Some products will have to be assembled. If a customer would like to ensure that a product has a particular feature or purpose that is not advertised in the description they are expected to contact our company.

Unfortunately, PawsAndClaws.ie cannot guarantee that every description will be correct or complete. If a customer feels that a product’s description or picture is inaccurate or misleading, then they are expected to let our company know of their concerns, and we will do our best to correct it.

PawsAndClaws.ie reserves the right to make any changes to an item’s description or illustration at any time, without notice.

  1. Order Acceptance

2.1 General Acceptance

The acceptance of an order and the contract of sale will only ever be finalised upon notification of dispatch, which will be confirmed in the format of an e-mail. The contract of sale will only then be deemed as legally binding.

The acceptance will be deemed, for all purposes, to have been effectively communicated to our customers at the precise time PawsAndClaws.ie forwards a dispatch e-mail. PawsAndClaws.ie is not liable for customers failing to receive this e-mail; therefore, it is the customer’s responsibility to ensure that their e-mail address is correctly logged upon checkout.

PawsAndClaws.ie is entitled to take payment of an order, prior to the acceptance and the finalisation of a contract. The removal or the earmarking of funds does not indicate our company’s acceptance to commence contractual relations.

Occasionally technical errors do occur, and PawsAndClaws.ie reserves the right to cancel any transaction in which a product has been sold at an incorrect value.

2.2 Acceptance of a Customised or Personalised Order

Any order that contains personalised, customised, custom fit or any other type of product where an adjustment has been made, must be placed online. As all orders are placed online it is the customer’s responsibility to ensure that their design/modification is correct prior to creation, and PawsAndClaws.ie cannot be responsible for any error that the customer may have made. Only text and graphics maybe used to customise goods, not symbols.
PawsAndClaws.ie reserves the right to alter, adjust, modify, resize, crop or re-colour any image or text submitted to personalise an item. The modification will only ever be to improve the quality of the product.

  1. Shipping Information

3.1 General Information

PawsAndClaws.ie works in partnership with third party couriers- Nightline, TNT, DHL, Fastway and others. Our company has the discretion to send a customer’s parcel via any method, so long as it complies with our contractual obligations.

Couriers will only bring the item to the main door of your premises, ground level only. They are not insured to enter any premises or carry the item up any stairs.

Parcels are dispatched from our warehouses Monday to Friday, within the working hours of 9am to 5:30pm. The delivery of an order will always occur on a weekday, Monday to Friday.Please note our couriers sometimes deliver on a Saturday and do not deliver on a Sunday.

For customised or personalised goods please view paragraph 3.2.

A customer of PawsAndClaws.ie is expected to sign for the goods how they receive them or authorise over the phone, therefore if a customer has not opened the box to check the contents inside they are expected to sign for the goods as unchecked. Equally if the boxed is damaged, they are expected to sign for the delivery as so, and upon inspecting the goods, if they are damaged they are expected to follow our company procedures as explained in paragraph 3.8.

If the facility to take a signature is not available to the courier/deliver person, taking the product whether it is left on your premises if you are not home/at the specified delivery address, when delivered, or brought to your door is seen as acceptance of the product.

3.2

*A signature is usually required on receipt of the goods. If the facility is not available for a signature, acceptance of the item(s) is seen as acceptance or if the item(s) is left on site and we are not asked to take it back within 14 days of the sale.

(PawsAndClaws.ie reserve the right to have the discretion, to refuse Saturday deliveries without notice

3.3 Delivery Failure or Non-Delivery

Our courier will attempt delivery, and if unsuccessful, will leave a calling card informing the customer of their attempt. Our company advises our customers’ to follow the instructions on the card, and if necessary our customers’ may contact our company in order to re-arrange delivery or resolve any problems they experience. We do recommend that our customers’ contact the courier company directly, prior to calling our own Shipping Department, as our powers are limited once the parcel is in the courier’s possession.

If a customer does not respond to the calling card within five working days, the parcel(s) will be returned to our warehouse and the customer will be liable for all postage costs. If the customer has not received a calling card by the last day, of the expected delivery dates, the customer is responsible for informing our company of this, to avoid the parcel(s) being returned. If the customer has not contacted us within this period, they may be liable for postage.

3.4 Delivery of Damaged Goods

PawsAndClaws.ie endeavour to send orders safely, and to the satisfaction of our customers’, however on occasions some orders arrive damaged due to transit. Our recommendation upon receipt of such items is that the customer signs for the parcel as damaged and contacts our returns department in order to arrange an exchange.

As a customer who receives a damaged item they are expected to contact our returns department within fourteen days of receipt. Please inform our company by e-mail. We request an e-mail is sent, so that both parties have written confirmation of the claim. Please e-mail bark@pawsandclaws.ie

**THE ITEM MUST BE IN IT’S ORIGINAL PACKAGING/BOX, MUST BE FULLY DISASSEMBLED AND MUST BE ACCESSIBLE BY THE COURIER, WITHOUT HAVING TO ENTER YOUR PREMISES**

IMPORTANT: PawsAndClaws.ie expects our customer’s to inspect their delivered product within a reasonable amount of time; we do expect the goods to be inspected within fourteen days of receipt. Please be reminded that after this period, PawsAndClaws.ie has the right to refuse any potential remedy.

3.5 Delivery of an Incorrect Item

PawsAndClaws.ie attempts to ensure that every order is received in accordance with the customer’s request; however, on occasions some orders are picked incorrectly due to human error for which the company is truly sorry.

A customer who receives an incorrect item is expected to contact our Customer Service department within fourteen days of receipt. Please inform our company by e-mail. We request an e-mail is sent, so that both parties have written confirmation of the claim. bark@pawsandclaws.ie

IMPORTANT: PawsAndClaws.ie expects our customer’s to inspect their delivered product within a reasonable amount of time; we do expect the goods to be inspected within fourteen days of receipt. Please be reminded that after this period, PawsAndClaws.ie has the right to refuse any potential remedy.

3.6 Handling Heavy Goods

Many of our items are a large size and weigh a considerable amount. Please be careful when lifting and as if you lift incorrectly, it can cause physical damage. If you are unsure how to lift properly, please find out how to do so before attempting to lift.

Please follow all manual handling and health and safety guidelines with respect of the lifting of any of our products.

3.7 Minor Adjustments

On occasion, minor adjustments may be required on certain items. This is not classed as a fault, rather part of the assembly

  1. Cancellation Policy

PawsAndClaws.ie reserves the right to cancel any order, for any reason, at our own discretion without notice.

The customer may cancel an order up to 14 days after receiving the goods, so long as the customer still possesses proof of purchase. If an order is cancelled prior to dispatch, no administration fees are usually incurred, however the customer should contact our help department as a matter of urgency. Unfortunately, we are unable to guarantee cancellation, and this can only be guaranteed once the customer has received a confirmation e-mail from our help department.

Please e-mail: bark@pawsandclaws.ie

If an order is dispatched prior to cancellation the customer is liable for postage. Goods that are being returned through a third party courier, of the customer’s choice, must be fully insured and possess a tracking report, as our company cannot be liable for damaged or lost parcels. Our company can arrange a return service, however we do charge up to €100.00 per item, depending on the size of the item, and the goods must be fully protected for transit. If the customer has disposed of the original packaging they are expected to find alternative and equivalent wrapping, of which PawsAndClaws.ie is not responsible to provide.

If the returning item(s) are insufficiently protected, we have the right to refuse any returned item. Any parcel(s) that are refused by PawsAndClaws.ie will be returned to the customer’s billing address, and they will be expected to pay for the return carriage.

The address for returns is:
Clogheen, Co. Tipperary

Only on receipt of the goods back to our warehouse will a refund be arranged. A refund usually takes 4 – 7 working days to process due to the banks, and our own administration processes.
IMPORTANT: If a customer contacts our company after the specified seven days, PawsAndClaws.ie has the right assume that the order has progressed to completion. The customer will not have an automatic right to a refund.

  1. Refund Policy

Merchandise purchased at PawsAndClaws.ie may be returned to our warehouse within 14 days from the date of delivery, provided that they are returned brand new, unused and in sufficient/original packaging, in order to claim a full refund, replacement or exchange. If the returning item(s) are insufficiently protected, we have the right to refuse the returned item. Any parcel(s) that are refused by will be returned to the customer’s billing address, and they will be expected to pay for the return carriage.

Personalised, customised, custom fit, or any other type of product where an adjustment has been made from the ‘norm’, at the customer’s request, is non-returnable. If personalised goods are returned they will be returned to the sender. Any parcel(s) that have to be returned by will be returned to the customer’s billing address, and they will be expected to pay for the return carriage. Unless there is a discrepancy in which the customer is expected to contact our returns department via e-mail.

Please e-mail: bark@pawsandclaws.ie

The customer will be responsible for return postage, €7.50 per box, each way (i.e. collection and/or delivery), if the item is under 30kg weight, or €50 each way, (i.e. collection and/or delivery), if it’s on a wooden pallet, i.e if.the item weighs more than 30kg.

If the goods are faulty, damaged or different from those ordered, please contact our returns department, within fourteen days of delivery. The returns department can be contacted via e-mail. On receipt of the customer’s e-mail our returns department may ask for a photograph, in order to provide a swift and acceptable outcome, this very often being an immediate exchange. Our exchange and collection service can only occur between the days of Monday and Friday, between the hours of 9am and 6pm, of which a time slot cannot be specified.

Please e-mail: bark@pawsandclaws.ie

In instances of faulty or damaged goods our company reserves the right to return the purchased goods to the manufacturer, and we retain the right to await their response on how best to proceed with our customer’s complaint. The reason why we correspond with the manufacturer directly is to ensure that there are no repetitive faults or problems that either party should be aware off. We remain safety conscious throughout the returns procedure, to ensure reliability not only in our products, but also our customer’s trust in our service.

If the goods have been ordered in error or if the customer would like to return the goods for any personal reason we would be happy to refund the goods in full. Equally we can arrange a free exchange delivery*, on the return of the customer’s original order. To arrange a refund or an exchange the item(s) must be returned within 14 days of original delivery.

*Standard delivery service only, any outstanding balances on products will have to be paid

For a return service, we do charge €15.00* per parcel and the goods must be fully protected for transit. If the customer has disposed of the original packaging they are expected to find alternative and equivalent wrapping, of which PawsAndClaws.ie is not responsible to provide.

*The charge is subject to change, at the discretion of PawsAndClaws.ie and larger items such as large treadmills will incur a higher charge. Please contact Customer Care for confirmation.

As a company, PawsAndClaws.ie will endeavour to sort out any problem within five working days of receiving the complaint.

IMPORTANT: Customers are required to retain proof of purchase, and be able to produce this upon request.

In the instance where the customer, who has requested a refund, refuses to return an item to PawsAndClaws.ie, any courier charges that are incurred by PawsAndClaws.ie will be deducted from the refund amount.

  1. Complaints Procedure

Our aim is to deal with any problems or concerns within five working days, however during peak times a response maybe delayed. In order to prevent any disappointment, we recommend that any complaints are sent via e-mail, however we will happily respond to any letter in due course. In response to any complaint we will explain what actions we intend to take to resolve the complaint, and request any further information if necessary.

PawsAndClaws.ie monitors all complaints, and logs any suggestions a customer may have. We use the information to identify what is causing persistent problems, in order to provide a positive outcome; or enforce a recommendation that would make other customer’s shopping experiences more pleasurable.

If a customer has a complaint or any recommendations, they are advised to contact our Customer Services Department.

E-mail: bark@pawsandclaws.ie

7.1 VAT

All prices are inclusive of Value Added Tax.

VAT receipts are available upon request from the following e-mail address.

Please e-mail: bark@pawsandclaws.ie

7.3 Invoices

All invoices are sent electronically via e-mail, and not in paper format with the customer’s delivery. Unfortunately, our company cannot be liable for customers failing to receive this e-mail; therefore it is the customer’s responsibility to ensure that their e-mail address is correctly logged upon checkout.

Unfortunately PawsAndClaws.ie cannot reproduce an identical confirmation e-mail; however we can confirm the order in an invoice format. Invoices are available upon request from the following address.

Please e-mail: bark@pawsandclaws.ie

7.4 Product Reviews

We publish a selection of reviews on our products. These product reviews are there to help customers make good buying decisions. However, we do not publish all reviews, and reserve the right not to publish any given review without reason.

Common reasons for not publishing a review include:

  • Inappropriate language such as swear words
  • Rating the product based on shipping or customer service issues. We want to encourage reviews on the products themselves, and whilst we agree it’s an important part of a buying decision, since different products will ship on different couriers, it isn’t some consistent criteria. Equally if you’ve had a bad customer service experience, this is specific to your particular order, rather than the product itself.
  • Bad spelling/grammar – if we can’t easily understand the gist of what you are saying, we may not publish the review
  • Mentions of competitors
  • Mentions of a different product to the one you are reviewing – in most cases this confuses the review when taken out of context, although a like-for-like comparison is acceptable
  • Specific price information – our prices are constantly changing, of course mention whether it is good value or not, but not a specific price
  • Product not received or product ordered incorrectly – if you’ve not received the product you meant to buy, the review you leave can’t be a fair assessment of it
  • Reviews that don’t add anything – the reviews are here to help customers make good buying decisions. If a review of a green shirt is “this shirt is green”, that doesn’t add help, whereas “a very bright green” adds more information
  1. Disclaimer

PawsAndClaws.ie, or any other associated party, cannot be held responsible or liable for any kind of loss or damage that may result to the customer, or any other third party, through the use of any PawsAndClaws.ie product or website.

The policy excludes the repair of products, which are faulty as a result of a manufacturer’s defect; however, the product must remain within the warranty period.

PawsAndClaws.ie does not intend to exclude or limit any type of liability that is protected by the Unfair Contract Terms Act 1977.

  1. Privacy Policy

9.1 Credit/Debit Card Security

All credit and debit card details are deleted immediately after being charged.
PawsAndClaws.ie reserve the right to keep encrypted card information on file for the purposes of any refunds etc., should they be required.

All financial transactions carried out with PawsAndClaws.ie, take place using secure servers. All information is encrypted using state of the art SSL software. This software ensures that no third party can access our customer details.

All sites are scanned daily by an independent security company to detect and resolve any vulnerability.

All credit and debit card details are deleted immediately after being charged. If an order is placed online, the transaction details cannot be seen by any of our staff members.

9.2 General Information Security

PawsAndClaws.ie is committed to protecting our customer’s privacy, we only use the information we collect from their shopping experience to process an order. We will only use the information that we collect about our customers lawfully, and in accordance with the Data Protection Act 1988 and the Data Protection Act 2018.

9.3 More Information

Please read on to find out more about our privacy policy.

What information do we collect?

When a customer creates an order we require the following information: their name, shipping address, contact number, e-mail address and credit/debit card details. The information allows our company to process the customer’s order.

How do we protect our customer’s information?

The personal information which we hold will be held securely in accordance with our internal security policy, in accordance with the Data Protection Ac 1988 and the Data Protection Act 2018.

Do we use cookies?

Yes, we do use cookies to enable a better shopping experience. Cookies are small pieces of information stored locally on our customer’s computer by their browser. We use cookies to enable the customer to hold the contents of their shopping basket between visits. We do not store any personal information within these cookies.

Do we sell our customer’s information?

PawsAndClaws.ie does not sell any information about their customers’. We will not forward any customer details onto any third party, at any time or for any reason, unless legally obligated.

If a customer has queries regarding our privacy policy, they are recommended to contact our company at the email address below:

bark@pawsandclaws.ie

  1. Safety and Disclaimers

10.1 A video or picture of any fault in any product must be sent to PawsAndClaws.ie via email, text message or any of the methods of communication utilised on the website.

10.2 To ensure your safety, please see your physician before starting a fitness or weight training program. If you feel unwell when using the equipment, contact your GP immediately. Before using any piece of exercise equipment, carefully read the instructions provide on how to operate the machine properly. Then follow the instructions completely. Observe any dangers or warnings described. Improper use of exercise equipment may result in injury. If you need additional information or instruction, please ask for help from a fitness instructor.

10.3 Defective, broken, or worn parts that need repair or replacement need to reported immediately.

10.4 When assembling flat pack products, please follow instructions carefully and only use the parts supplied to assemble the product.

10.5 Dog runs and hen runs should be secured. Covers/Roofs should be removed during a storm or heavy weather.

10.6 Treadmills can be dangerous if they are used improperly or safety precautions are not followed. When starting, straddle the deck and then start the machine. Always increase speed gradually. Users should look forward. Dizziness may occur when stepping off so something should be held onto until it subsides. Do not use handrails as an extended time period when walking/running. Do not run without suitable footwear. Do not run barefoot. Do not increase incline and speed simultaneously. Do not step off a moving treadmill. Keep children away from treadmills. Leave plenty of space. Do not push too hard. Leave plenty of space. Ensure to oil the treadmill.

10.7 Spinning bikes can be dangerous if they are used improperly or safety precautions are not followed. Always increase speed gradually. Users should look forward. Dizziness may occur when stepping off so something should be held onto until it subsides. Do not cycle barefoot. Keep children away from the bike. Always increase speed gradually. Ensure to oil the bike.

10.8 Do not have water near electronic machinery. Keep dust off moving parts.

10.9 Keep children away when assembling items. Ensure when assembling items and using power tools, to take all relevant precautions.

  1. Service Level Agreements (SLA’s)

The following are the estimated times for many of our services. They are not a legally binding number, but a best estimate from us on when you can expect issues to be dealt with.

  • Repairs: 15 Working days
  • Delivery: 2 – 4 working days
  • Delivery of assembled items 2 – 6 working days
  • Response to electronic written queries, questions etc – 1 working day
  1. Social Media Competitions/Promotions Terms and Conditions

Except for employees, and their immediate families, of PawsAndClaws.ie or any sister organisation, its agents, or anyone else professionally affiliated with the promotion, competitions are open to Republic of Ireland residents aged 18 and over. The prize(s) will be specified in the post that promotes the competition and will not be transferable. There are no monetary or other prizes, or payment in kind, available as an alternative. There will be no reimbursement of the prize value in the event of a cancellation.

The competition’s start and end dates will be disclosed in the promotional article. Entries received after the deadline will not be considered.

You agree to be bound by the terms and conditions by participating in PawsAndClaws.ie promos and competitions.

The regulations of the competition will be detailed in the post. It usually entails commenting on, liking, following, and sharing posts and tweets.

Winners will be picked at random from those who correctly submitted their entries in the draw.

The draw will take place on the day specified, and the winner(s) will be contacted within an hour via our Facebook, Instagram, TicTok, Twitter, or other social media accounts to arrange delivery of the prize.

Winners must be willing to take a picture with their prize and allow PawsAndClaws.ie to utilise this picture to promote their business.

  1. In the event of any unforeseen events beyond their reasonable control, PawsAndClaws.ie has the right to withdraw or change this competition.
  2. ie and its agents are not responsible for any difficulties encountered in submitting a competition entry.
  3. ie and its agents’ decisions are final, and no correspondence will be initiated.
  4. In the event that any winner violates any of these terms and conditions, PawsAndClaws.ie maintains the right to select an alternate winner.
  5. In the event that no contact is made by the Winner, within a 12-hour period, PawsAndClaws.ie maintains the right to pick an alternate winner.
  6. ie is not responsible for any loss, damage, or injury that the winner may suffer as a result of accepting the competition or prize.
  7. The applicant’s entry into this competition will be deemed a complete and unconditional agreement of the competition’s Terms and Conditions. Failure to comply with these Terms and Conditions may result in disqualification from the competition and, if applicable, prize forfeiture (s). The Promoter reserves the right to report any such behavior to Facebook, Instagram, Twitter or any social media platform, which could result in the person’s account being frozen while an inquiry is conducted.
  8. By participating in this competition, entrants are deemed to have accepted these Terms & Conditions.
  9. There is a limit of one entry per person. There will be no applications accepted from agents, third parties, organised organisations, or applications generated automatically by a machine or bot.
  10. On behalf of the Entrants, the Promoter reserves the right to seek and issue publicity. By entering the contest, entrants agree to participate in any publicity that may be properly asked in connection with the contest.
  11. As evidence of age, proof of identity may be required before the prize is awarded.
  12. This promotion is in no way sponsored, authorised, or managed by, or related with, Facebook, Instagram, TikTok,Twitter or any other social media platform and you agree to hold Facebook, Instagram, Twitter, TikTok or any social media platform responsible in any way. Your information is only given to the promoter and not to Facebook, Instagram, Twitter or any other social media platform that is used by PawsAndClaws.ie.

Modification of Terms and Conditions

PawsAndClaws.ie reserve the right to modify our Terms and Conditions. The modifications will be effective on the date that we post the modified Terms and Conditions on our PawsAndClaws.ie website. The conditions are intended to be applied retrospectively. PawsAndClaws.ie reserves the right not to provide notice.